Project stages

• Stage 1- The client must thoroughly review the website design, providing feedback within five business days.
• Stage 2- The client must review the website wireframe development (empty website shell or working website without content), providing feedback within five business days.
• Stage 3- The client must carefully review the completed website including all content, providing feedback on any changes within three business days.
• Final review- The client will review any changes made in stage three and authorise Natural to launch the project. Any changes requested after the final review will be considered additional and charged at our standard hourly rate.

System specifications and alterations
Each project will have set parameters as described in the final proposal and/or technical specification. This document also includes an authorisation form which indicates agreement with the specification and authorises Natural to begin work. On commencement the development team will proceed in accordance with the exact specifications as set out in this document. If there are any amendments to these parameters after the project has commenced, Natural will consider this to be an additional component or customisation of the project and will charge for this work at our standard hourly rates.

Bugs or system errors
When a project has been delivered and approved, the client will have a one month grace period where Natural will address any reported system errors or bugs free of charge. After this grace period any required maintenance will be billed at our standard hourly rates.

• While every endeavour will be made to ensure the website and any scripts or programs are free of errors, Natural does not accept responsibility for any losses incurred due to website malfunction.
• The project and any associated graphics and files remain the property of Natural until all accounts are paid in full.
• Any scripts, cgi applications, php scripts, programming code or software written by Natural remain the property of Natural and may only be commercially reproduced or resold with the permission of Natural.
• Natural cannot take responsibility for any copyright or privacy infringements caused by materials submitted by the client and may refuse use of any such material unless proof of permission is provided.
• Any additions to the brief will be carried out at the discretion of Natural. Where no charge is made by Natural for these additions, Natural accepts no responsibility to ensure these additions are error free. Natural reserves the right to charge an appropriate sum for any correction to these or further additions.
• The client agrees to provide Natural all materials required to complete the site (files, content and images) in a timely fashion.
• Natural will not be liable for costs incurred, compensation or loss of earnings due to the failure by the client or Natural to meet agreed deadlines.
• Natural will not be liable or become involved in any disputes between the site owner and their clients and Natural cannot be held responsible for any wrongdoing on the part of a site owner.
• Natural will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client, or any of the clients appointed agents.
• Natural will not be liable for any costs incurred, compensation for loss of earnings due to the unavailability of the site, servers, software or any material provided by its agents.
• A deposit of 30% is required with each project before any work will commence. Once a project has been completed the final balance of payment is due in accordance with our payment terms.
• If the client decides to terminate the contract after a project has commenced, the client will be liable to pay for all work done up to the point of termination.

Content and data entry
The supply of content and assets is the responsibility of the client, unless the client is employing Natural’s copywriting service.

• All content for all sections of the website must be supplied at an agreed time and preferably in one delivery.
• Content must be thoroughly reviewed before it is supplied to Natural. Natural is not responsible for any spelling and grammatical errors.
• Content must follow the directions of the sitemap. If the sitemap indicates five pages, content must be supplied for five pages.

Intellectual Property
Natural reserve the right to re-use technical components developed during the project and will retain intellectual property rights on each development. The client will hold copyright on all work pending payment of final invoice.

Maintenance

Content

Natural can provide a content maintenance and/or copywriting service if required. This is billed at our standard hourly rate or an agreed monthly/annual content maintenance contract.

Software Maintenance

Natural guarantees that each project will be compatible with current versions of all major software platforms and browsers. Current release refers to software versions current at the time the website goes live, versions released after this date are not included.

Platforms:

Windows (XP up to current full version)

Macintosh (OS 10.1 up to current full release version)

Browsers:

Internet Explorer - version 7 up to current full release

Firefox 3.6 up to current full release

Apple Safari - version 4 up to current full release

Browser Plug-ins:

Current version of Flash Player

Windows Media Player

QuickTime

Variations and Extensions
In the event of any variations or extensions to this contract, all work will be undertaken in accordance with our hourly rates. Natural can also be engaged on a time and materials basis.

Project delays

Where a project has final approval Natural will indicate timeframes for both parties. If a client delays the project for more than one month, (by missing deadlines for the supply of information, content or images) Natural reserves the right to charge a project-delay fee to recover costs associated with ongoing management of the project.

A request to cancel project must be made in writing to Natural and include the signature of the authoritative client. Natural will charge for the number of hours accumulated in project development before the cancellation request is made.

A request to pause project development must be made in writing to Natural and include the signature of the authoritative client. The delay will not exceed a period of 30 days. Unless other arrangements are made between both parties, Natural will assume any delay requested by the client that exceeds the 30-day period a cancellation, and hence will charge for the number of hours accumulated in project development before the request to pause is made.

Please note that there is no guarantee that any email sent to Natural will be received by Natural, or that the contents of the email will remain confidential during internet transmission.

Database, application and e-commerce development

Natural cannot take responsibility for any losses incurred by the use of any software created for the client. The client is expected to fully test any application or program relating to a site developed by Natural before being made available for general use.

Whilst every care has been taken, to our best knowledge, to ensure products are bug free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.

Any work done or written by Natural remain the property of Natural and may only be commercially reproduced or resold with the permission of Natural.

Where applications or sites are developed on servers not recommended by Natural, the client is expected to provide information, software and support relating to the server to assist with the correct development of the application. Any assistance or work required from Natural for external hosting will incur additional charges.

Where a large application is to be developed, the client is responsibile for providing a testing environment as similar as possible to the final production environment.

When a project has been delivered and approved, the client will have a one month grace period where Natural will address any reported system errors or bugs free of charge. After this grace period any required maintenance will be billed at our standard hourly rates.

Compatibility
Natural will ensure that any site or application will function correctly:

• On the server to which it is initially installed
• When viewed with current Microsoft Internet Explorer version 7 to current full release
• When viewed with Mozilla version 3.6 to current full release

Natural can offer no guarantee of correct function with all browser software including future releases.

Website hosting
Natural cannot guarantee the availability or continuity of this service and cannot accept liability for loss of revenue caused by the unavailability, malfunction or interruption of this service. Natural reserves the right to refuse handling of material which may be deemed offensive, illegal or controversial. In this instance, hosting services may be terminated.

Hosting terms
Hosting is available through Natural or it´s selected partners. Any client requesting hosting on another server will be charged a fee for the time taken to transition the website to the preferred hosting provider.

CMS, Content Management Systems

Natural works in Joomla and Wordpress, two of the worlds most used open source content management systems, with the purpose that clients should administrate their website themselves after delivery. It is the clients responsibility to learn how to use these systems, free tutorials are available at www.joomla.org and www.wordpress.org .

Training
All end user training is provided at additional standard rates, if not otherwise specified. Please note that costs for accommodation, travel and conference premises may occur as well.

Payment of accounts
A deposit by the client is required before Natural can commence a project, in normal cases this is the initial invoice of 30%. Any outstanding accounts for work completed by Natural or our affiliates requires payment in full no later than 15 days from the date of invoice. On completion of a project the client is obliged to pay the balance in full.

Natural will contact clients to remind them of payments due if they are not received. If accounts are not settled and Natural have not been contacted regarding the delay, website access may be denied and web sites or projects removed.

Design credit

A small sign or text link stating "Web Design by Natural Consulting" will be added at the frontpage (programmed or designed) by Natural. The client may request to remove the sign for an additional fee of 5% of the total price of the services provided to the client in relation to the web page.

Complaints procedure
Any client experiencing problems with a web service provided by Natural should contact us by email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it. . Clients should supply the URL of the problem and clearly outline the issue in question.

Formal complaints procedure
The formal complaints procedure is in place should a client feel that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure.

A formal complaint should be made in writing to Natural who will acknowledge receipt and ensure that the matter is examined within two business days.

An initial response will be issued within seven days of receiving the formal complaint and a full and considered response will be issued within 30 days. Any required action will be implemented with minimal delay.